Privacy Politics

This Privacy Policy describes how camillelabel.pt (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on camillelabel.pt, or otherwise communicate with us regarding the Website (collectively, the "Services").

 

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

 

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Website and update the "Last Updated" date.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources:

  • Information you send directly to us: Contact details (name, address, phone number, email), order information (billing and shipping data, payment confirmation), account information (username, password), and communications with customer support.

  • Information about your usage: Usage Data collected automatically via cookies and similar technologies, including device information, browser, network connection, and IP address.

  • Third-party information: We obtain data from service providers such as Shopify and payment processors (bank accounts, credit/debit cards) necessary to process your payment and fulfill the purchase agreement.

3. How We Use Your Personal Information

  • Providing products and services: To process payments, fulfill orders, send notifications, manage your account, and facilitate returns/exchanges.

  • Marketing and advertising: To send promotional communications and tailor advertisements. For EEA residents, the legal basis is our legitimate interest (Art. 6 (1) (f) of the GDPR).

  • Security and fraud prevention: To detect and investigate suspicious or fraudulent activities.

  • Communication and improvement: For customer support and optimization of the user experience.

4. Cookies

We use cookies to power and improve our Website. You can set your browser to reject cookies, but this may affect the functionality of the Services. We recognize the Global Privacy Control (GPC) signal. To learn more, visit https://globalprivacycontrol.org/.

5. How We Disclose Personal Information

We may share your information with:

  • Vendors who provide services on our behalf (IT, payments, logistics).

  • Business and marketing partners.

  • In the event of business transactions (mergers or bankruptcy) or for legal obligations.

6. User-Generated Content

If you post product reviews or other content in public areas, this data will be accessible to anyone. We are not responsible for the privacy of information you choose to make publicly available.

7. Children's Data

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of 16.

8. Security and Retention

While we implement security measures, no data transmission is 100% secure. We retain your information as necessary to maintain your account, provide services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your place of residence, you may have the right to:

  • Access and Portability: Request a copy of your data.

  • Deletion and Correction: Request the removal or rectification of inaccurate data.

  • Marketing Opt-out: Unsubscribe from promotional emails.

  • Restriction of Processing: Ask to limit the processing of your data.

To exercise these rights, please contact us at the email address below.

10. Complaints

If you are not satisfied with how we handle your data, please contact us. You also have the right to lodge a complaint with your local data protection authority (in Portugal, the CNPD).

11. Contact

For questions about our privacy practices or to exercise your rights:

READY4EXPERIENCE - LDA (Data Controller) Email: info@camillelabel.pt Address: R. Dom João I 256, 264, 4450-162 Matosinhos, Portugal VAT (NIF): 519114965